Frequently Asked Questions

Massage and Physiotherapy FAQ's
Do I need a referral?

A referral to see a physiotherapist for a private consultation is not required. Our physiotherapists are often the first point of call to address multiple ailments. We are more than happy to refer you to your General Practitioner or recommend a specialist if you require additional input to your injuries.

Despite this, your General Practitioner may give you a referral to see a physiotherapist. This can also be helpful to give our physiotherapists a background to your condition or injury. If this is the case, please bring your referral with you.

The only time a referral is absolutely necessary is if you are involved in a WorkCover or Third Party claim.

How long is each consultation?

An initial consultation is 45-60mins in duration. A follow-up consultation for the same injury will be approximately 30-45 minutes. Our physiotherapists pride themselves on time management and keeping to their appointment schedules, but occasionally there are unexpected circumstances that may arise.

What do I need to bring to my initial consultation?
  • Your referral if you have one.
  • Any x-rays or scans, new or old, related to the area to be assessed.
  • Your Veterans’ Affairs card if applicable.
  • For Workcover or CTP claims bring details of your claim number, insurance company details, employer details and other relevant paperwork.
  • Payment can be made by cash, cheque, credit card or EFTPOS. For details see Fees and Services.
  • Your private health fund card if applicable (rebates from most health funds can be claimed on the spot via our HICAPS terminal).
What should I wear?
  • Please bring or wear clothing suitable for easy examination of the area of your body to be assessed.
  • For lower limb assessments shorts are appropriate.
  • For back, neck or shoulder examinations ladies might prefer to bring or wear a singlet top, bikini top, or suitable bra.
How do I begin hydrotherapy?

Prior to beginning hydrotherapy you will need to book an initial consultation with one of our physiotherapists for assessment of your injury, function and suitability to the pool. Your assessment may include baseline measurements of functional tasks to assist with keeping track of your progress as you improve. We will also ask you specific questions to make sure you are suitable to attend the hydrotherapy pool.

What should I bring to hydrotherapy?

Please bring the following items with you:

  • Towel
  • Swimming costume
  • Thongs (wearing the same shoes from outside into the pool area is not permitted)
  • Change of underwear and clothes
  • Bottle of water to stay hydrated during your session
  • Any medication you may need eg. for angina, asthma, etc

If you are in pain, please ensure you have adequate pain relief 30–60 minutes prior to your session. Please inform your physiotherapist at every session about any changes to your health and/or medications.

You may not enter the pool if:

  • You have an open wound which is not covered with a waterproof dressing
  • Your blood pressure is not well controlled
  • You are incontinent
  • You have had diarrhoea at any time in the last 7 days
  • You have an infection, raised temperature or you are feeling unwell
Do you have a HICAPS facility for on-the-spot health fund claims?

Yes, we have a HICAPS facility and for patients with private health cover this facility provides on-the-spot claiming of their rebate i.e. you only pay the gap (the difference between the cost of the visit and what the private health insurance pays).

The gap payment is dependent on your level of extras cover and the amount of physiotherapy you have used per calendar year.

The HICAPS facility also allows for electronic claiming through Medicare if you have a Chronic Disease Management Plan as well as use of credit card and EFTPOS.

Does Medicare cover physiotherapy?

Medicare does not cover physiotherapy unless you have a Chronic Disease Management Plan (previously named Enhanced Primary Care Plan or EPC) that has been given to you by your GP. Your GP will advise whether you are eligible for this plan.

If you are eligible for the Chronic Disease Management Plan, please tell us at the time of booking your appointment.

The Chronic Disease Management Plan entitles you to up to five physiotherapy treatment sessions per calendar year however, physiotherapy is also combined with other Allied Health Professions, so be careful you do not overlap. These sessions do not accumulate with each successive year.

Do I qualify for Medicare funded physiotherapy treatment?

Patients who are suffering from chronic musculoskeletal conditions (see list below) may be eligible to receive limited physiotherapy treatment (5 visits each 12 months) funded by Medicare.

Chronic conditions that may entitle you to Medicare funded physiotherapy include:

  • Arthritis
  • Back and Neck Pain
  • Headaches
  • Shoulder Pain
  • Hip Pain
  • Knee Pain
  • Foot Pain
  • Joint Replacement
  • Post Surgical Rehabilitation
  • Poor Mobility
  • Balance Problems

If you are suffering from a chronic condition such as the ones listed above, in order to qualify for Medicare funded physiotherapy treatment:

  • Your condition must be managed by your G.P.
  • Your GP must have completed an EPC (Enhanced Primary Care) plan and you must provide us with a copy.
  • Your GP must have completed an EPC Allied Health referral form, and you must provide us with this referral form.

To check if you qualify for Medicare funded physiotherapy treatment ask your GP

How soon after a sports injuries should I start physiotherapy?

It is likely you will have a faster recovery if you start physiotherapy treatment within 24 to 48 hours after the injury. By following a RICE (rest, ice, compression, elevation ) program immediately and delaying using anti-inflammatory medication, you will be able to assist your early recovery so that further damage will be avoided until you see us.

Do I need to have xrays or scans before I come to a physiotherapist?

No, it’s not necessary but if you have already had them taken, bring the results along. If the physiotherapist has concerns, investigations can be requested later.

Physiotherapy FAQ
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